Everything you Need to Know about ITIL
The Information Technology Infrastructure Library These days, it goes without saying that the worlds of business and technology are inextricably linked. In order to stay competitive, a company needs to be able to evolve both its corporate objectives and IT capabilities, no matter how painful or awkward this process may be. Naturally, this kind of change cannot start with a blank canvas. The development of IT services should be driven by an awareness of current processes and management practices within an organization. Without this, an IT Service Management (ITSM) process will inevitably waste time, money and effort, giving competitors a chance to lure customers away with more efficient offerings. What Exactly is ITIL? The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. ITIL has gone through several revisions in its history and currently comprises five books, each cove...